EaseLMS Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, enroll in courses, make payments, or contact us for support.

Personal Information

• Name and contact information (email, phone number)
• Account credentials (username, password)
• Payment information (processed securely by third-party providers)
• Educational background and professional information
• Profile information and preferences

Usage Information

• Course progress and completion data
• Learning analytics and performance metrics
• Device and browser information
• IP address and location data
• Interaction with course materials

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our learning platform
• Process enrollments and payments
• Personalize your learning experience
• Track progress and issue certificates
• Send important updates about your courses
• Provide customer support
• Analyze usage patterns to improve our services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist our operations (under strict confidentiality agreements)
• In connection with a business transfer or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interests

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Account data is retained while your account is active
• Course progress data is retained for educational and certification purposes
• Payment data is retained according to financial regulations
• Deleted accounts may have some data retained for legal and audit purposes

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

• Payment processors (Stripe, Flutterwave)
• Video hosting services
• Analytics providers
• Social media platforms

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: